Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.

1. Please email info@juliavolet.ae to request a refund and we will assign you a tracking #.
2. Our shipment agent will call you to arrange for the pickup
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If the item is in like new condition, you may exchange it for a different size or color, subject for paying the net price. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Refunds

Refunds will be made onto the original mode of payment and will be processed within 7 days depends on the issuing bank of the credit card.

Requirements that must be met before a return can be processed:

  • The wrong product was sent by Julia Volet.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.
  • Product did not match description on the Website.

Cancellation

The expected time span for the reporting an item, goods or services ordered to be cancelled/replaced and the related conditions is within 7 days.

The conditions under which cancellation & replacement will be allowed.